Frequently asked questions
Do I need a referral to see a Podiatrist?
No, you do not need a referral to see Shanan at our clinics.
However if you are eligible for a Medicare subsidy through a care plan referred by your GP, please ensure you bring it with you to your appointment otherwise you will be charged as a private patient.
If you are receiving a Home Care package, you may be eligible for your Podiatry treatments to be covered, ask your Home Care Provider for more information.
Do I need to bring anything
If you have any documentation or information that you can provide Shanan to assist in your treatment, please bring it with you.
These includes:
Doctor's letters/referrals;
Any x-ray reports with films that have been attended to your lower limbs;
Any ortho devices that you wear i.e. Orthoses, shoe inserts, modified and general footwear.
Enhanced Primary Care Plan (EPC)? What does it mean?
Chronic Disease Management Plans (CDM) and Enhanced Primary Care Plans (EPC) are plans that are developed between your General Practitioner (GP), Practice nurse and yourself.
Eligibility criteria is available on the Department of Human Services website, or consult your General Practitioner (GP) to see if you are eligible.
If you are eligible, you are able to choose your preferred Allied health provider(s) for up to a maximum of 5 visits per calendar year.
What if I need a Podiatrist, but I cannot attend clinic?
Shanan is able to see his clients in their home, there are additional fees associated with the home visit.
If you are currently receiving a Home Care Package, you may be eligible for home visits under your package, ask your Providers for more information.
Do you do consultations over the phone?
Our Podiatrists do not attend to consultations over the phone.
If there are results that you are waiting for, then you will be contacted and a suitable appointment time will be made to discuss this during our clinic hours.
Will I receive a rebate from Medicare with my Care Plan?
If you hold a valid Chronic Disease Management Plan / Enhanced Primary Care Plan referred by your General Practitioner (GP), you may eligible for a rebate from Medicare at the time of your appointment.
Full fees must be paid at your appointment and a patient claim will be put through on your behalf to Medicare.
Please note that Medicare restrictions apply - up to 5 Allied health visits per calendar year.
